IVR Services

Do you know that business needs a professional Hosted IVR?

IVR Service

SMS World is a company based on the cloud telephony, designed just to leverage the power of virtual extensions and virtual exchange. To design multi-tier hosted IVR for your company our intelligent routing algorithm is the best of all available options in the market. Since we are a company based on the cloud telephony, we know the significance of communication means in the growth of a business. We provide you IVR service in India so that you are able to cater the needs of the international market. Though this is not any new tool, but the way we have to reconceptualize, categorize and customized that will surely give you a confidence that this tool is your utmost resource in the corporate world. Now you can configure any of your extensions on any of your mobile number. Your clients can access your sales extension even if your sales force is on the move. Moreover, it is very easy to use. It has a user-friendly web based interface that allows a client to both monitors and configures his/her inbound traffic in just a few mouse clicks. So avail IVR with our services and greet your faithful customers with a recorded welcome message in a professional welcome message. Even if your business is small, it will make it look big. Because it is the greeting that often takes away our heart.

IVR Services Advantage & Benefits

  • Professional Look : Greet your costumers with a professionally recorded welcome message. Build an image of a large company.
  • Virtual Extensions : Configure your extensions on any mobile number. Now your Sales extension will be reachable even while your sales force are on move.
  • Web Based Controls : Easy to use, user friendly web based interface allows you to configure and monitor your inbound traffic in few mouse clicks.
  • Intelligent Routing : Route your incoming call as per your working hours. Routing schemes like Round-Robin, Sequential, Paralleletc are also possible.

IVR Services features

  • Welcome message
  • Music on hold
  • Unlimited Call forwarding
  • Unlimited Call detail record
  • Parallel/Round Robin
  • Time Bound Routing
  • White/Black list
  • CRM integration (web hook)